What can I do if my Chromebook keyboard isn’t working and only the touchscreen responds?
What can I do if my Chromebook keyboard isn’t working and only the touchscreen responds?
3 Answers

If your Chromebook\’s physical keyboard has gone AWOL and you’re stuck relying on the touchscreen, don’t panic. Try these steps to get your keyboard back in action.
First things first: give your Chromebook a restart. It sounds too simple, but sometimes a good ol’ reboot is all it takes to sort out minor quirks. You can also try signing in with a guest account. If your keyboard magically comes to life in Guest mode, it\’s probably something in your main account settings or an app causing trouble.
While you’re sorting out the keyboard mess, you can still get stuff done by enabling the on-screen keyboard. Just head over to Settings → Accessibility → Keyboard and text input. Voila! You’ve got a makeshift keyboard ready to roll.
Now, let\’s dig a bit deeper. Chrome OS has its own diagnostic tools, which are like a doctor\’s check-up for your Chromebook. Go to Settings → About Chrome OS → Diagnostics and run the keyboard test. If some keys aren\’t vibing, there could be a hardware issue at play. Also, have a look at your keyboard itself—bits of debris could be playing peek-a-boo in the cracks. A quick clean with some compressed air might just do the trick.
Don\’t forget to check your keyboard settings. Head to Settings → Device → Keyboard and Inputs to make sure everything’s set up the way you like it. Maybe toggle off features like Sticky keys if they’ve been messing with your mojo unintentionally.
If all else fails, you can try a hard reset. It\’s not the same thing as doing a factory reset—this one won’t wipe your data. Power off your Chromebook, hold down the Refresh button, hit the Power button, and let go of the Refresh button once it kicks back on. This gives the hardware a mini wake-up call.
Keep an eye out for software updates, too. Sometimes, even Chromebook keyboards need a fresh patch to start acting up properly again. Go to Settings → About Chrome OS → Check for updates to see if you’re due for one. If that doesn’t solve it, consider a Safety Reset to clear up any software settings that might be causing headaches.
If you\’ve jumped through all these hoops and the keyboard is still giving you nothing but silence, it might be time to call in the pros. Contact the manufacturer or find a repair service to check out any hardware glitches.
Running through these steps can help you zero in on what\’s causing the keyboard chaos. Loads of folks on forums and tech sites, including wikiHow and Google Support, say this troubleshooting sequence has helped them. So there’s a good chance it\’ll work for you too.

Your Chromebook keyboard acting up, while the touchscreen is totally fine, can be pretty frustrating. It could be due to some software quirks, hardware hiccups, or settings gone haywire. Let’s dig into what might be going on and how you could potentially set things straight.
When Software and Settings Have a Mind of Their Own
Sometimes, updates to Chrome OS or changes in your settings can mess things up. Here\’s what you can do:
- Update Check: If your system\’s feeling a bit outdated, a quick update might just bring things back to life. Simply head to your settings and look for updates. Fingers crossed, it might just do the trick.
- Wrong Settings: If your keyboard layout is off or if crucial keys are disabled, it could cause trouble. You should double-check the input settings to make sure everything looks good.
- Test Guest Mode: Wonky user profiles can cause misfires. Try logging into Guest Mode. If the keyboard works there, consider resetting your main user profile.
When the Hardware\’s Not Feeling It
Physical issues can get in the way too. Dust, liquid spills, or loose connections might be the culprits.
- Clean-Up Time: Give it a once-over with compressed air, and for spills, flip it upside down and let it dry out. A little TLC might do wonders.
- Messy Connectors: If you’ve had any recent repairs, a connector might have come loose. If you’re feeling brave and tech-savvy, carefully check the internal connections.
- Broken Hardware: Still stuck? It might be time to reach out for professional help or consider a replacement.
Resetting the Slate
If software issues persist, a reset can be your knight in shining armor.
- Hard Reset: A simple combo of keys (Refresh + Power) can sometimes solve detection issues.
- Factory Reset: This one wipes everything, so back up your stuff first. It could resolve stubborn problems if nothing else works.
Got Flags or Accessibility Features On?
Sometimes, playful tinkering with experimental flags or accessibility settings causes quirks. Try turning off any on-screen keyboard features and resetting Chrome flags to default.
If All Else Fails: Dive Deep (Only if Necessary)
Some mysterious firmware or BIOS issues might need more attention. Reflashing BIOS using a recovery USB is a last resort when everything else refuses to work.
Still stumped? Keep in mind, persistent issues might mean hardware glitches. Consider whether a fix is worth it or if saving up for a new gadget is the way to go.
Hopefully, one of these steps will get your Chromebook back in working order!

Running into a situation where your Chromebook keyboard decides to take a vacation while the touchscreen is still going strong can be frustrating. But don’t worry, there are a few things you can try to bring it back to life.
- Restart the Device: Sometimes, all your Chromebook needs is a good old-fashioned reboot. Power it down completely, wait a few seconds, and start it up again.
- Check for Tablet Mode Mishaps: If you’ve got a 2-in-1 device, it might be stuck in tablet mode, which can disable the keyboard. Give that mode switch a little toggle back to laptop mode.
- Try a Hard Reset: Here’s the trick—hold the refresh key (that circular arrow) and tap the power button. This can jumpstart the keyboard back into action.
- Disconnect External Stuff: External keyboards or mice connected via USB or Bluetooth might be causing some drama. Pull those plugs and see if your keyboard perks up.
- Update Chrome OS: Keeping your software up-to-date can solve more bugs than you might think. Head to Settings, check for updates under About Chrome OS, and see if that’s the fix you need.
- Run a Keyboard Test: Give the built-in diagnostics a whirl. Just type ‘chrome://diagnostics’ into your Chrome browser, and follow along to test the keyboard.
- Reach Out for Support: If all else fails, it might be time to call in the pros. Contacting your Chromebook’s support team or checking in on warranty options is a solid next step.
So there you have it. Hopefully, one of these tweaks will get your Chromebook keyboard back to business.